When can I expect my order?
We aim to dispatch all orders within 1-2 days on ‘Ready to Dispatch' items and within 2-3 weeks for ‘Made to order’ items using tracked services by Royal Mail.
Shipping times may vary depending on the country you are ordering from. Melrosia cannot be held responsible for any delays due to customs checks.
Please see our shipping page for more information.
Can I cancel or amend my order?
After completion of an order, it is not possible to cancel due to our automated ordering process. For the same reason it is not possible to make subsequent changes of details to your order e.g. adding/removing an item, changing delivery address etc.
Can I have my order gift packed?
We pack multiple items from your order in the same box to avoid wastage. Each product comes with its individual pouch so you can store your pieces safely. If your order includes a gift, please leave a message at checkout and we will package it separately in our beautiful tissue and finished with a ribbon. You can include a gift note, which we hand write on our card for that personal touch.
How do I care for my jewellery?
All our jewellery is handmade with love, it is 18 k or 22 k gold plated and requires special care. Follow these simple steps so you can wear your favourite pieces for longer:
- Please avoid sun exposure and hard surfaces to the jewellery.
- Please store your jewellery in a dry place away from humidity, moisture and extreme temperatures to avoid tarnishing
- Store your jewellery in a box or pouch
- Please handle your jewellery with care while wearing and taking them off.
- Do not wear your jewellery while exercising, showering or washing up to avoid tarnishing
- Avoid contact with chemicals such as perfumes, moisturisers and sanitisers to avoid tarnishing
- Always wear your jewellery last when getting ready so cosmetics and perfumes don’t damage the delicate items.
- Only use a soft cloth to clean your jewellery- no water and soap or chemicals.
What materials are used to make the jewellery?
The handling and malleability of each metal is different so the base metals vary from every design to collection. We use brass, silver or stainless steel for our jewellery. They are 18k or 22k gold plated with lacquer coating so they don’t wear off easily. All our gemstones and crystals are ethically sourced. Prolonged use can lead to plating wearing off as these are not real solid gold.
Allergy caution: We take great care in providing accurate and detailed information about the materials and metals used in our jewellery and strive to keep them up to date. However, as individual sensitivities vary, we strongly advise customers to read descriptions carefully. A lot of products are nickel/cadmium/lead free while others are not. If you’re unaware of your allergies and experience any discomfort or irritation, refrain from wearing the jewellery immediately and consult with a medical professional.
While we employ stringent quality control measures, the presence of allergens or contaminants can never be entirely ruled out. External factors beyond our control, such as environmental exposure during shipping or handling, might contribute to unforeseen reactions. By making a purchase from us, you acknowledge and agree that Melrosia cannot be held responsible for any allergic reactions or discomfort caused by wearing our jewellery.
Can my item look different from images?
In some of our pieces, we use natural gemstones & baroque pearls which may contain internal inclusions, adding to the beauty and uniqueness of each individual item. In such cases, slight natural variances may occur between colours, patterns, shapes and sizes of our gemstones and pearls. For items this includes, there will be a message clearly stating this on the product page.
Is Melrosia a sustainable brand?
We recognise the importance of sustainability. That's why nothing at Melrosia is mass produced. Everything is made by hand and in small batches. Our manufacturers are small local artisans based in India with fair pay and good working conditions.
Each piece takes time to create, which is why sometimes there are longer wait times for items to come back in stock. This also reduces stock wastage, which makes each piece you buy feel truly special. We're passionate about encouraging conscious consumption - we want you to wear the pieces again and again.
We have also partnered with No issue for eco-friendly tissue paper and no plastic coated boxes which are ethically made and fully recyclable.