Returns & Exchanges
Before returning a product, please take a moment to understand how our products are made. All our jewellery is handmade by artisans, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. Natural stones & pearls are always different from each other in terms of colour and finish. All our products go through quality control before shipping.
We will be happy to offer an exchange or store-credit within 7 days of purchase. The store credit is issued in the form of a gift card, it can be used on all products and has no expiry date. Goods purchased online must be returned to us in perfect unused condition and in their original packaging in order for us to process an exchange or store credit.
- For all returns: except where the item is faulty, you will be required to arrange and pay for the return of the products. We cannot accept responsibility for any parcels lost in transit.
- Sale items: No returns on sale items (including flash/limited time promotions) unless faulty
- For returns of store/pop-up orders: please keep your invoice or receipt for proof of purchase. We are unable to offer a return on items without a proof of purchase.
- Earrings: For hygiene reasons we are unable to accept returns on earrings unless faulty.
- Rings: Please note that once a ring has been adjusted out of its original shape, it is not possible to return for a refund.
- Made to order products: No returns and exchanges on made to order products
Please request a return by emailing firstname.lastname@example.org. We will inform you on how to return your items. For Faulty products, you must inform us within 3 days of receiving the product with photographs of the damage.
- The shipping cost of your item will be deducted from the the store credit
- Once the return has been inspected. Store credit will be processed within 2-3 working days from when we have received your products.
- Please note we do not refund international customs taxes and sales charges in the store credit.
- For faulty items, if we are unable to replace the product, credit refund can be provided.